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FAQ

I Cant Find My Size

In case your size is currently unavailable online, please contact our Customer Care team, who will be able to assist with more information : shop@damianistores.com

How Long Do Alterations Take?

Please allow 1 week for alterations. Depending on how difficult the alteration is, and how busy our tailor shop is it could take longer.

How Much Do Alterations Cost?

Alteration costs vary based off the amount of work. Please speak to your sales associate. Most alterations on full priced merchandise are complimentary.

Orders

Can I Cancel My Order?

Please note that orders can only be cancelled if they have not yet been processed. If the order has already been processed, please submit a return request by contacting our customer service department at +13056610002 or by e-mailing shop@damianistores.com.

Can I Modify My Order?

In the event of an error with your
order, please contact us at +13056610002 or by e-mail at shop@damianistores.com. 

How Long Does It Take To Process My Order?

Please allow up to 2 working days for your order to be processed and dispatched after validation and receipt of your payment. You will receive an e-mail with a tracking number once your order is on its way.

Shipping & Delivery

How Can I Track My Order?

You will receive tracking information as soon as it has shipped.

Can I Change My Delivery Method After Ordering?

Please note that the delivery method selected cannot be changed once your order has been dispatched. If it has not left, please contact shop@damianistores.com immediately.

Do You Offer Local Delivery In Miami?

If you are local, we can deliver to your home or office. Please speak to your sales associate.

Returns questions

What Is Your Return Policy?

Items returned in original condition, unaltered, unworn and undamaged are eligible for a refund 7 days after purchase and a store credit within 30 days or purchase. For more information visit our Returns page.

What Items Are Eligible For Return?

All full priced items in perfect condition are eligible for return. Special orders, custom made orders or altered merchandise is not eligible.

Can I Exchange An Item?

You may exchange in store. We don’t currently offer an online exchange service. To make an exchange, you must return the original item in accordance with our return policy and place a new order.

Secure transactions

Transactions are handled with bank-grade security.

Simple checkout

Our secure checkout is quick and easy to use.

Get in touch

Have questions? Get in touch with us at any time.

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