frequently Asked Questions

What is Damiani?

Damiani was started in 1987 as a shopping destination for tailored clothing. We have since expanded into three stores and offer just a small selection on our website. To really get the Damiani experience, we encourage you to visit us at our flagship location in Pinecrest.

How do I know what size is right for me?

Simply click here to view our size guide. We also provide the descriptions when an item runs small or large to size.

This is an approximate conversion table to help you find your size. For simplicity, we always convert European sizing to American sizing. If you know your European size in a particular product please convert it to our American size.

If you have any questions we are always ready to help, just contact us at shop@damianistores.com with the item number.  

How do I take my measurements?

What you will need:

- 5 minutes

- Assistance from a friend

- A fabric measuring tape (you can use inches or centimeters)

- A well fitted existing garment

Click here to view our blog post on taking your measurements.

Do you offer complimentary tailoring to online purchases?

Of course!

We do not recommend altering your online purchases before shipping them. However, if you are a regular customer and we have your measurements on file, please contact shop@damianistores.com to arrange this service.

For new clients, we advise you to come to our stores so we may advise you on alterations. If you are not close to a Damiani store, you may alternatively take your garment to your personal tailor.

How do I contact you?

Questions about product and styling? Site not performing properly? Want to suggest new brands that you'd like to see us carry? And any feedback positive or negative, please don't hesitate to reach out!

Just click here or email shop@damianistores.com

If you have a question about an order, please make sure to include your order number.

Can I modify an existing order?

If you need to make any modifications to your order, we recommend reaching out to our customer service team immediately by emailing shop@damianistores.com. You'll need to make an additional purchase for the item you'd like to add and a customer service associate will combine your orders. You can reach our associates via email at the Contact Us page.

**Please note: Orders that have already been sent to our warehouse for packing and shipping cannot be canceled or modified.

When will my order ship?

Your shipping method and estimated delivery date will be determined when you enter your address at checkout.

Once your order ships, we’ll send a confirmation email that includes your tracking information, so be on the lookout!

Will you provide me with a tracking number?

Of course! We’ll always provide the tracking number as soon as your order ships, but it sometimes take up to 48 hours to populate in the shipping provider's system.

Do you offer free shipping?

Absolutely! US customers automatically receive free standard shipping on all orders over $300.00

If you subscribe to our emails you will also receive offers whenever we are promoting a product with free shipping.

Can I change the shipping address for my order?

As long as your order has not yet been processed by our warehouse, you can change the shipping address for your order. Please contact customer service with your order number and we will adjust the ship-to address for you.

Do you ship internationally?

We currently ship only in US through our website.

If you would like to place an international order, we can connect you with an in house stylist and they can assist you from there. Please contact shop@damianistores.com.

What is an undeliverable package?

Occasionally packages are returned back to our warehouse because the shipping provider has determined the package is undeliverable. When the carrier returns an undeliverable package to us, we will try contacting you. If we don’t hear back within a week, we automatically restock the items and issue a full refund (including shipping) back to the customer's original form of payment.

**Please note: If you notice an error in your address please email shop@damianistores.com and we will re-send your package.

Tips to avoid having your package returned to sender:

Make sure your address is correct before you complete your purchase.Enter information in the appropriate fields.Address 1 (street address, P.O. box, company name, c / o)Address 2 (apartment, suite, unit, building, floor, etc.)

When do I get charged for my purchase?

When you place your order, you will notice a pending transaction on your credit card.  This is simply to verify that your card is eligible.It is not till we send you your shipping confirmation email that the charge will appear on your credit card statement. It may take 3-5 business days for the charge to appear on your credit/debit card statement.

Is my credit card information safe?

Yes, definitely. We take security very seriously and have put the necessary measures in place to prevent the loss, misuse and alteration of any information under our control. All orders are transmitted over secure internet connections using SSL (Secure Sockets Layer) encryption technology.

For your protection, we may contact you to verify your billing and shipping addresses.

Do you offer free returns?

To make a return, email shop@damianistores.com with your order number and reason for return. We will email you a shipping label once you file for a return.

If you decide not to use the return label provided, we recommend that you use a shipping service with tracking and/or insurance, as this will provide you with recourse in the event that your package is lost or damaged in transit. Damiani is not responsible for packages that are shipped by other methods.

Does Damiani charge sales tax?

We only charges sales tax to customers who reside in Florida. It's required by law that we charge sales tax in states where we have physical locations.

How do I cancel an order?

Did you change your mind? You can cancel an order by emailing shop@damianistores.com.

**Please note: Orders that have already been sent to our warehouse for packing and shipping cannot be canceled or modified.

How long does it take to process a return?

We will do our best to process your return and provide you a shipping label within 48 hours. Once your package has been received by our warehouse, we will send you a confirmation email to let you know that it has arrived. Once your refund has been processed, we will send a second email to let you know.

For any additional questions or comments, please contact customer service.

 

**Please note: We cannot apply a store credit to your account until the return has been processed by our team. Once your return has been received by our warehouse, it may still take up to five business days for it to be processed.

Is there any warranty on my product?

Our buyers work hard to insure we only work with reputable brands and designers. In the unlikely case that you encounter an issue with the product(s) you have purchases with us, you can contact our Customer Service representatives or visit one of our stores.



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